Question 1

What happens after I buy an app?

Accepted Answer

It depends on the product. RetroDot Timer Pro is a one-time in-app purchase through the Mac App Store — Apple handles the purchase and it unlocks automatically on your Apple ID, no license key involved. Zenden Pro is a subscription ($8/month or $80/year) that gives you access to TURN relay and cloud async upload for as long as the subscription is active, delivered as a license key with no account required.

Question 2

How many devices can I install it on?

Accepted Answer

Zenden Pro activates on up to 5 machines. If you need to move it, deactivate from the app's settings and the slot frees up immediately. RetroDot Timer has no license to manage — it's a Mac App Store in-app purchase tied to your Apple ID.

Question 3

Does Zenden Pro require a subscription?

Accepted Answer

Yes. Zenden Pro is a subscription: $8/month or $80/year (annual saves two months). You can cancel at any time from the Paddle billing portal — your Pro features remain active through the end of the paid period. RetroDot Timer Pro is a one-time $4.99 in-app purchase through the Mac App Store, with no subscription and no separate billing to manage.

Question 4

What is your refund policy?

Accepted Answer

RetroDot Timer Pro is purchased entirely through the Mac App Store, so refunds go through Apple: use the "Report a Problem" flow at reportaproblem.apple.com and Apple handles it directly, per their standard policy. For Zenden Pro subscriptions, contact us within 30 days of a billing charge at contact@andeanbearstudios.com and we will issue a refund — you can also cancel anytime from the Paddle billing portal to stop future charges.

Question 5

What does the free version of Zenden include?

Accepted Answer

The free tier of Zenden is fully unlocked for direct P2P transfers: unlimited file size, unlimited recipients, folders, multi-file sessions, and 7-day sessions. No credit card, no account. The only limit is that free transfers use STUN-based NAT traversal — on networks that block direct P2P connections, a transfer may not establish. Pro adds TURN relay (up to 100 GB/month of relayed fallback traffic — covers mobile hotspots, carrier NAT, and iCloud Private Relay) and cloud async upload so recipients can download even after you close the app.

Question 6

Is there a data limit on Zenden Pro?

Accepted Answer

Direct P2P transfers (the default path) are unlimited — no cap on file size or volume. The 100 GB/month limit applies only to TURN relay traffic, which is the fallback used when a direct connection cannot be established. TURN relay kicks in on networks that aggressively block P2P: mobile hotspots with carrier-grade NAT, corporate firewalls, and connections behind iCloud Private Relay. Most users never hit the relay cap because most transfers complete directly. If your workflow involves exclusively relayed transfers (e.g., you send from a mobile hotspot daily), 100 GB covers approximately 10–20 typical large-file sessions per month.

Product	Tier	Price	Pro
RetroDot Timer	Free	$0	Free download
RetroDot Timer	Pro	$4.99 in-app purchase	See Pro
Zenden	Free	$0	Free download
Zenden	Pro	From $8/mo	See Pro

Feature	Free	Pro
Pomodoro & custom presets	✓	✓
Dot-matrix display	✓	✓
Menu-bar mode	✓	✓
Sound themes	2 sounds	All sounds
Display styles	1 style	4 styles
Focus session history	—	✓
Custom sounds (your own files)	—	✓
Unlock all future styles	—	✓

Feature	Free	Pro
Session lifetime	7 days	7 days
File size	Unlimited	Unlimited
Multi-file & folders	✓	✓
Concurrent recipients	Unlimited	Unlimited
Passphrase protection	✓	✓
Direct P2P (STUN)	✓	✓
Works from any network	2 GB/mo relay included	100 GB/mo relay (50× free)
Send it and close your laptop	—	Cloud Link · 10 GB stored

Pay once. Own forever.

RetroDot Timer

Zenden

Tryfree.Buywhenitearnsit.